Shipping & Returns
In-stock items ship within 2 to 4 days unless otherwise noted. Please note that Mary MacGill will only ship to the address specified at checkout.
Domestic Orders
Mary MacGill ships within the United States using USPS or FedEx, depending upon your preference. The delivery window for USPS Priority Mail is 2 to 5 business days, USPS Express is overnight, and FedEx is 1 to 2 days. Email customer@marymacgill.com to request expedited shipping.
International Orders
Mary MacGill customarily ships internationally using DHL. Please note that each country mandates different customs duties, taxes, tariffs, etc., and customers are responsible for these additional fees.
Returns
Mary MacGill is pleased to provide store credit, a refund, or work with you on an exchange — including clothing, accessories, artworks, and books — returned within 45 days of purchase, in their original condition and packaging.
After 45 days of purchase, items are no longer eligible for return or store credit. All one-of-a-kind, custom, and sale items are final sale and are not eligible for return or store credit unless explicitly expressed by Mary MacGill pre-purchase.
Please note that customers are responsible for all return shipping costs. We do not provide a shipping label for returns.
Please note that Mary MacGill does not offer discounts on custom pieces, nor returns or exchanges on them.
To return jewelry:
No need to email us. Please send your items back with your name, phone number, email, order number and indicate whether you’d like a refund, store credit or an exchange. Please note there is a $10 fee for all exchanges.
If the item being returned is a necklace, please keep the clasp of the necklace out of the jewelry bag, so it doesn’t arrive tangled (this is also a great tip for traveling with necklaces).
Please return your jewelry in its original packaging to:
Mary MacGillPO Box 457
Claverack, NY 12513
We will email you once we receive your item with confirmation and initiate either a refund, store credit or assist you with an exchange.
To return everything else:
No need to email us. Please send your items back with your name, phone number, email, order number and indicate whether you’d like a refund, store credit or an exchange. Please note there is a $10 fee for all exchanges.
Please return your item(s) in the original packaging to:
Mary MacGill Studio212 Main St.
Germantown, NY 12526
We will email you once we receive your item with confirmation and initiate either a refund, store credit or assist you with an exchange.